QFace (head) is injured and unable to authenticate for a certain period of time
A If there is any trauma to cover your face, you can use your card or password to enter the room until you recover.
QUnrecognizable after plastic surgery
A Normal procedures may be certified, but re-registration is required if there is a significant change in facial shape, etc.
A Our driver has no choice but to go and cancel himself, and travel expenses will be incurred.
QPower failure situations
A Make sure that the power plug is out of the outlet.
QUnable to enter menu
A Check that the bracket and console are properly connected.
A Please check the type of card available and check the face registration and authentication process.
QAbnormal icd and camera screen (turning off)
A Reboot the console or use the RESET switch to reset the console.
QFace recognition or registration is not working
A First of all
- Check for foreign substances in the protective glass area of the camera.
- Please check face registration and certification procedures.
- Check if the installation environment is suitable for the installation conditions.